Refund policy

Thank you for using Wow Padala’s service in sending your Balikbayan Box to your love ones.

For our Balikbayan box Air and Sea Cargo:

Any form of refund is not issued once your box has been sent to the freight forwarder. If your box has been packed and is still in our warehouse, your refund is subject to 20% restocking fee.

For goods shipped within US and Canada:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@wowpadala.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Your refund is subject to a 3% restocking fee. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at shop@wowpadala.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food items), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges 

No exchanges is allowed.